Once the ashes are received, most jewellery pieces should be with you within 10-14 days but please allow up to 21 days during busy periods.

Please allow 4 weeks for rings to be made, but in most cases they will be finished within 2 weeks.

Yes! Hair or pet fur can be set inside each pendant instead of ashes. We can also add both hair and ashes to the designs.

We only need one small teaspoonful of ashes which can make up to 6 pieces. When an order is placed, a pack will be posted to you for the ashes, hair or fur. The pack includes everything you need to send us the inclusions and includes a pre-paid stamped addressed box.

We only need a small amount of hair or fur to create the memorial jewellery. A pack will be sent out when an order is placed with a bag for the hair or fur and a pre-paid box to send the inclusions. All unused hair or fur will be returned to you with the finished piece of jewellery

You will be sent a confirmation email on the day the ashes are received to let you know they have arrived safely.

After your jewellery piece is created, all remaining ashes will be returned to you with your finished jewellery. All jewellery orders are posted 1st Class Special Delivery through Royal Mail.

Once you place your order for your chosen ring, a memorial jewellery order pack is posted out to you which has everything you need to send the inclusions and we can include a ring sizer too for you to determine your ring size.

We follow strict protocols when the ashes are received with us. Strictly one order is created at a time. The work space is sterilised in-between orders to ensure no cross-contamination. When your ashes arrive, the pack will be placed into a labelled bag with your name and order details. They are then placed into a locked safe for safekeeping until it is time to create your jewellery piece.

Each workspace is thoroughly cleaned and sterilised between creating each piece of jewellery to avoid cross contamination. Any leftover ashes will be returned to you with your finished piece.

Each piece of jewellery will come with a Certificate of Authenticity to confirm that the piece holds your loved ones ashes.

All our ashes jewellery is made from 925 Sterling Silver and the inclusions are set in a special jewellers resin.

We have a unique process when creating the memorial stone and are very proud of it! Our jewellery is durable, hard wearing and crystal clear. Unlike glass it will not smash or crack. The ashes will stay inside forever.

No, the ashes cannot be removed from the jewellery once they have been added. Once they are added to the jewellery, they will stay inside forever.